Shipping Information

Order Processing Times

Every FrostBiteX piece is handled with precision. Processing times vary depending on the item you order:

1. Standard (Non-Custom) Jewelry: 24–48 hours
2. Custom Letter Pendants: 12–15 business days
   (In some cases, up to 2–3 weeks depending on complexity)
3. Custom Photo Pendants: 2–5 business days
4. Moissanite Jewelry: 3–5 business days

Custom pieces are made specifically for you, which is why production times may vary slightly.

Shipping Times

(Time to receive your order after tracking is issued)

Standard Shipping — FREE & Fully Tracked

1. United States: USPS Standard — 5–8 business days
2. Europe & United Kingdom: DHL Standard — 5–8 business days
3. Canada: DHL Standard — 5–8 business days
4. Australia: DHL Standard — 5–8 business days
5. Asia: DHL Standard — 5–10 business days

Express Shipping

1. United States: FedEx Express — 2–4 business days

2. Europe & United Kingdom: FedEx Express — 2–4 business days

3. Canada: FedEx Express — 2–4 business days

4. Australia: FedEx Express — 2–4 business days

5. Asia: FedEx Express — 2–4 business days

Please note: Shipping times are estimates. Delays may occur due to customs processing, carrier delays, or factors outside of FrostBiteX’s control.

Tracking Your Order

Once your order has been processed and shipped, you’ll receive a tracking number and tracking link via email.

You can also track your order anytime using your email address and order number through our tracking page.

Customs, Duties & Import Fees

Prices shown on FrostBiteX do not include customs duties or import taxes.

1. Customers are responsible for any customs fees, import taxes, excise duties, or government charges required by their country.
2. These fees are typically paid directly to your local customs authority or postal service upon delivery.
3. FrostBiteX does not calculate or collect customs duties at checkout.

Order Changes & Cancellations

Due to the nature of our production process:

1. Orders cannot be edited, changed, or canceled once placed.
2. Orders are sent to production almost immediately, especially custom pieces.

Please double-check all details before completing your purchase.

Why Did My Order Arrive in Multiple Packages?

FrostBiteX operates with multiple production facilities and warehouses worldwide. In rare cases, items within the same order may ship separately based on availability and production timelines.

This allows us to get your pieces to you as quickly as possible rather than waiting for all items to finish at the same time.